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Who is Collecting My Personal Information?
THE PADDED HIKE ("THE PADDED HIKE," "us," "we," or "our") offers and maintains a website located at http://www.thepaddedhike.com, including all subdomains, links, and subparts (collectively, the "Site"). We also accept phone orders of products ("Phone Orders"). Our Privacy Notice is an extension of our commitment to combine the highest-quality service with the highest level of integrity in dealing with our visitors and customers and covers the Site, and Phone Orders. Privacy is important; we hope you take the time to read this Privacy Notice carefully. UNLESS OTHERWISE STATED HEREIN, BY USING THE SITE, PLACING A PHONE ORDER WITH US, OR OTHERWISE INTERACTING WITH US, YOU AGREE TO THE SITE’S TERMS AND CONDITIONS AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY NOTICE. If you do not agree and consent, please discontinue use of the Site or do not place a Phone Order.
We regularly assess this Privacy Notice against new technologies, business practices, new laws and regulations, and our customers’ needs to ensure that you are informed to make choices about how to share and secure your personal information. If you have questions about this Privacy Notice, our information practices, or your dealings with us, please contact us as described in the section entitled, "Contacting THE PADDED HIKE" below.
What data does THE PADDED HIKE collect?
Data You Provide:
We collect personal information that identifies you ("Personal Information") that you provide to us through the Site, such as your:
In some instances, we may also collect information that you provide about others, such as when you purchase an e-gift card for someone that we deliver electronically or purchase and ship products to someone else. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they choose to receive such communications from us.
We collect this Personal Information when you engage in activities such as visiting our Site, placing an order online, contacting us with a question or concern, communicating with us through live chat, providing product reviews, creating an online account, signing up to receive emails or text messages, communicating with us through social media sites, requesting customer support, applying for a job, or otherwise communicating with us. If you choose to place a Phone Order, we may collect the sound of your voice and what you say during that conversation.
Data Automatically Collected:
When you visit the Site, we collect data from the device or browser through which you access the Site ("Log Data"), such as:
We may associate this Log Data with your Personal Information. When we do, we will treat any such combined data as Personal Information until such time as it can no longer be associated with you or used to identify you.
Data We Collect from Other Sources:
We may also obtain information about you from other sources, including third-party services. We will treat such data in accordance with this Privacy Notice. We are not responsible or liable for the accuracy of the information provided by third parties or for third-party policies or practices. We may collect your email address via cookies and pixels on the website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via direct mail. If you do not want us to collect information about you, please contact us to opt out. If you inform us to delete or not sell your information, we will transmit that information to all vendors from whom we receive information but cannot be responsible for their actions after receiving those instructions from us.
How does THE PADDED HIKE use and share my personal information?
How We Use Your Information:
Broadly speaking, we use your Personal Information for the purposes for which you provided it. If you order a product on the Site or through a Phone Order, or otherwise participate in product reviews, events, contests, or sweepstakes we offer from time to time, we will use your name and contact information to fulfill your needs, including billing and delivery. If you send us an email, we may use your email address and other information you submit to provide customer service to you. If you use the Chat function on our Site, we will use the information you provide to render the service you are requesting.
We may also use your Personal Information or Log Data to administer our internal business activities, such as to design and arrange the Site in the most user-friendly manner and to continually improve the Site to better meet the needs of our customers and prospective customers, to better understand visitors to the Site, to manage your account, to provide customer service, to make available other products and services to our customers and prospective customers, and to prevent and address fraud, breach of policies or terms, and threats of harm.
In addition, we may use third-party services, such as Google Analytics, that collect, monitor, and service providers and these service providers may use this information for purposes such as evaluating your use of the Site, compiling statistics reports, and providing other services relating to Site activity and other internet usage.
Sharing Personal Information With Service Providers and Third-Party Marketing Partners:
We, like many businesses, sometimes engage other companies to perform certain business-related functions. These companies may include marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, payment processors, third-party marketing partners for commercial and advertising purposes, and others. When we engage another company to perform such functions, we may provide it with Personal Information, Log Data, or aggregate information about our customers, sales, website traffic patterns, and related website information, in connection with its performance of such functions. In addition, we occasionally make names, emails and mailing addresses available to companies whose products we think may interest you, unless you have told us not to, which you may do so if you do not wish to receive such offers by clicking here.
We may engage and work with service providers and other third parties to serve advertisements on the Site or on third-party services. Some of these advertisements may be tailored to your interest based on your use of the Site and elsewhere on the internet, sometimes referred to as "interest-based advertising" and "online behavioral advertising," which may include sending you an ad on a third-party service after you have left the Site (i.e., "retargeting").
We take measures to select service providers that are responsible and afford privacy protections to their customers, such as those that comply with the Payment Card Industry Data Security Standards. However, we cannot make any representations about the practices and policies of these third-party companies. We encourage you to familiarize yourself with and consult the privacy practices of these service providers.
We may also use your Personal Information to engage in internet-based advertising, which you can opt out of by going to http://optout.aboutads.info/, or if specifically on Facebook or Instagram by going to https://www.facebook.com/about/basics/advertising/ad-preferences.
Sharing Data Through Social Media:
We work with social media sites like Facebook, YouTube, Instagram, Pinterest, and Twitter and with application developers who specialize in social commerce so you can connect to us, share your interests, express opinions about products and services, purchase our products, and generate interest in our products and services among members of your social networks. You may also provide User Generated Content ("UGC") in certain areas of our Site. We encourage you to exercise caution when making decisions about what you disclose in such public areas.
If you use third-party social media features available on our Site, we or the third party may collect or share your data, including your Personal Information. We consider information collected from or shared through any such social media features, including User Generated Content ("UGC") to be public information, because the third-party social media sites, or you, make it publicly available. If you choose to submit UGC including Personal Information to any public area of the Site, your content will be accessible by anyone, including us. If you do not want us to be able to access information about you, including Personal Information, from third-party sites, you must limit data collection and disclosure in the privacy settings on the third-party sites.
Legally Compelled Disclosure of Personal Information:
We may disclose your Personal Information if required to do so by law or in our good-faith belief that such action is necessary to:
Disclosure in Relation to a Business Transaction:
In addition, we may share your Personal Information and Log Data in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. You agree that your Personal Information and this Privacy Notice will apply to any successor company of THE PADDED HIKE in the event of a change of control.
How do I tell THE PADDED HIKE to not sell my personal information, request to receive the personal information THE PADDED HIKE has on me, or request that THE PADDED HIKE delete my personal information?
How to tell us to not sell your personal information:
We share your information with select other companies in a way that may be interpreted as a "sale" under the California Consumer Privacy Act ("CCPA") or other state or federal legislation. Accordingly, you may tell us not to sell your information by clicking here.
How to request to receive the information we’ve collected on you:
You may also make a request to obtain all of the personal information that we have collected on you in the previous twelve months. To learn how to do so, click here. Note that in all cases we must be able to verify that you are who you say you are, and that gathering such information and replying to requests will take time and may not be immediate. If we can’t provide you with the information you’ve requested within forty-five (45) days, we will let you know and will use best efforts to provide it within the next forty-five (45) days. If we cannot verify your identity, in our sole reasonable discretion, we may not comply with any of the requests set forth in this Section. Additionally, you may only request information two (2) times in a twelve (12) month period.
How to request that we delete your information:
If you do not want us to keep any personal information on you, you may make such a request by clicking here. As with the other requests you may make, we need to verify your identity before complying with your request for deletion. Additionally, if we delete your information it will impact our ability to process returns of merchandise you may have purchased as we will no longer have a record of the transaction. Accordingly, if you need to return or exchange merchandise you purchased or provided as a gift, please contact Customer Service and complete that transaction prior to requesting that we delete your information. If we can verify your identity, we will delete your information and instruct our service providers who also have your information to delete it as well. Note, however, that we or any service providers will retain a record of the deletion request as required by law and also retain certain information in certain circumstances, including but not limited to: legal obligations, for security purposes, or for other internal record-keeping purposes.
How Do I Opt Out of Certain Promotional or Marketing Communications?
You can let us know that you would prefer not to receive promotional communications by contacting us as described below. Should you receive a promotional email, text message or catalog communication from us, you may opt out of receiving additional promotional communications from us by following the instructions below. Please note that even if you opt out of receiving promotional email communications from us, we may continue to send you other email communications.
To opt out of receiving promotional email communications or receiving our catalog you can:
To opt out of receiving marketing and promotional text messages you can:
How Do I Manage My Account?
You may update or delete your online account information at any time by emailing us at privacy@thepaddedhike.com. You can also contact us as described under "Contacting THE PADDED HIKE" to deactivate your online account. Note that we may retain certain information as required by law. We may also retain cached or archived copies of information about you for a certain period of time.
Protection of Personal Information
We are committed to the protection of your information. When you place an order through the Site, we encode your information using Secure Socket Layer (SSL) 128-bit encryption to protect your information as it travels over the internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are, and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
We may store Personal Information itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Notice. We do not collect or store credit card information or internet protocol addresses directly; rather, we employ a third-party payment processor who may collect, store, and use such information. We take what we believe to be reasonable steps to protect the Personal Information collected via the Site from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no network, server, database, or Internet or e-mail transmission, is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Information.
How Long Does THE PADDED HIKE Keep My Personal Information?
We may retain your Personal Information as long as you continue to use the Site and/or keep an account with us. You may close your account by contacting us. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information, it may persist on backup or archival media for an additional period of time.
Cookies and Pixel Tags
What Are Cookies?
A cookie is a piece of information that is placed on your web browser or device when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. Cookies can remember the information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages.
What Do You Use Cookies For?
We use cookies to recognize your browser and you as a unique visitor to the Site. We use cookies to:
How can I manage cookies?
You can manage cookies through your web browser’s Options settings. You may be able to be notified when you are receiving new cookies and disable or delete cookies. Please refer to your web browser’s Help section for information on how you can manage cookies.
Your browser settings may allow you to transmit a "Do Not Track" signal when you visit various websites. Like many websites, this Site is not designed to respond to "Do Not Track" signals received from browsers. To learn more about "Do Not Track" signals, please visit https://allaboutdnt.com/.
Many of the third-party technologies that enable targeted banner advertising also allow you to opt out. Such third-party service providers include Google, Conversant, Criteo, Facebook, Media Math, Perfect Audience, Quantcast, and Yahoo!, among others. You can control your preferences directly with each such third-party service provider.
You can learn more about cookies at the following third-party websites:
Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.
What Data Is Not Covered By The Privacy Notice?
The limitations in and requirements of this Privacy Notice do not apply to:
Third-Party Sites:
Any data you disclosed on websites not operated or controlled by us, even though we may provide links to them on the Site or in our emails. We are not responsible for the policies and practices employed by, or the content of, such third-party sites. Third-party websites may use their own tracking technologies to independently collect information about you or solicit personal information from you. We suggest contacting those sites directly for information about their privacy policies and practices.
Non-Personally Identifiable Data:
Any non-personally identifiable data we collect, including, without limitation, Log Data, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Site, the time of your usage, and aggregated Personal Information, but only to the extent the foregoing cannot be used to specifically identify you.
Aggregated Personal Information:
Any aggregated Personal Information that can no longer be used to identify you will be treated as non-personally identifiable data under this Privacy Notice.
Does THE PADDED HIKE Collect the Personal Information of ChildreWe do not intentionally or knowingly collect any Personal Information from children under the age of 13, nor do we target our emails to them. Children under the age of 13 should not submit any Personal Information through the Site. We encourage parents and legal guardians to monitor their children’s use of the Internet and instruct them to never provide Personal Information through the Site. If you believe a child under the age of 13 may have provided Personal Information to us through the Site, please contact us at privacy@thepaddedhike.com, and we will use reasonable efforts to delete it from the Site and our files.
Where is my Data Processed and Stored?
If you are visiting the Site from outside the United States, please be aware that you are sending information (including Personal Information) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States depending on the type of information and how it is stored by us. We will hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Notice. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and in the United States, Personal Information may be subject to lawful access requests by government agencies.
Changes to this Privacy Notice
The Site and our business may change from time to time. As a result, it may be necessary for us to make changes to this Privacy Notice. We reserve the right, in our sole discretion, to modify or supplement this policy at any time. If a material change to the terms of this policy is made, we will send you an email or post a notice on the Site’s homepage with a link to the new policy. Modifications will be effective thirty (30) days following the date of posting such a notice or such other date as is communicated in any other notice to you. Your continued use of the Site following the effectiveness of any modifications to this Privacy Notice constitutes acceptance by you of those modifications. If any modification to this Privacy Notice is not acceptable to you, you should cease accessing, browsing, and otherwise using the Site and contact us at privacy@thepaddedhike.com.
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Contacting THE PADDED HIKE
For questions about our Privacy Policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by email, telephone 866-353-8323, or postal mail:
Email: privacy@thepaddedhike.com
Address: THE PADDED HIKE, 433 West Harrison Street, #29102, Chicago, IL 60699
Acceptance of These Terms
By using the Site, you agree to this Privacy Notice and the Site’s Terms and Conditions. If you do not so agree, please do not use the Site. If we change this Privacy Notice or the Terms and Conditions, your continued use of the Site following the posting of such changes will signify your acceptance of those changes. By providing Personal Information to us, you fully and unambiguously consent to the collection and processing of your information throughout the world, including, without limitation, in the United States and in other countries that may be considered as having less than adequate protection for your Personal Information.
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